Event Registration Terms & Conditions

1. Registration and Payment

Registration constitutes a binding commitment. All registration fees are due in accordance with the payment terms provided at booking.

2. Attendee Cancellation and Substitution

Paid registrations are non-refundable if an attendee cancels, withdraws, fails to attend or is unable to travel, for any reason, except where required by applicable law.

Registrations may be transferred to another eligible person from the same organization without charge, provided Destination Think receives written notice at least 72 hours before the event. Other substitutions may be considered at Destination Think's discretion.

Complimentary registrations included with membership have no cash value. Unused registrations and no-shows do not entitle the registrant to a refund, credit or replacement event, except as provided in their membership agreement or required by law.

3. Changes to the Event

Destination Think and its partners may make reasonable changes to the event's program, schedule, venues, speakers, format and activities where necessary.

Changes that do not materially alter the nature of the event do not entitle registrants to a refund or compensation.

4. Postponement or Cancellation by Destination Think

Destination Think may postpone, relocate, modify or cancel an event for operational, commercial, safety or other legitimate reasons.

If an event is postponed, registrations will ordinarily transfer to the revised dates. If the new dates or a materially different location are unsuitable, paid registrants may request a refund of their event registration fees within 14 days of notification.

If an event is cancelled outright, Destination Think will refund the registration fees paid to it for that event, including mandatory booking fees, subject to applicable law.

To the fullest extent permitted by law, Destination Think is not responsible for travel, accommodation, visas, lost income or other costs or losses associated with event changes, postponement or cancellation.

5. Circumstances Beyond Our Control

Destination Think is not liable for delays, changes or failure to deliver an event caused by circumstances beyond its reasonable control, including extreme weather, wildfire, natural disasters, public health emergencies, government restrictions, transport disruption, industrial action or venue unavailability.

In such circumstances, Destination Think may postpone, modify or cancel the event. Registration refunds will be handled under Clause 4, subject to applicable law.

6. Travel and Personal Expenses

Participants are responsible for arranging their own travel and accommodation, obtaining any required passports, visas or other travel documentation, and securing appropriate travel insurance.

Participants are encouraged to make flexible travel arrangements and ensure their insurance covers unexpected changes, cancellation and disruption.

7. Limitation of Liability

To the maximum extent permitted by law, Destination Think is not responsible for indirect or consequential losses, including travel and accommodation expenses, lost income, lost business opportunities, or other costs arising from participation in, changes to, postponement, or cancellation of an event.

If Destination Think cancels an event, its financial responsibility for registration refunds is limited to the fees actually paid for the affected registration, except where required by applicable law.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

8. Communications

By registering, participants agree to receive communications from Destination Think and its relevant event partners that are necessary to administer and deliver the event, including event updates and practical information.

These communications do not constitute consent to receive unrelated promotional communications.

9. WhatsApp Group

A WhatsApp group will be established for confirmed attendees to share real-time updates and practical information during the event, and to help participants stay connected afterward.

By registering, participants acknowledge that Destination Think may add them to the event WhatsApp group using the mobile phone number provided at registration. Participants' names, mobile phone numbers and messages may be visible to other group members.

The group will ordinarily remain active after the event, allowing participants to continue conversations and maintain connections.

Participation is optional. Participants who do not wish to be added may notify Destination Think before the group is established. Participants may also mute notifications or leave the group at any time.

Essential announcements will be communicated in person during the event or by email, and post-event materials will be shared by email. Participants who choose not to participate in the WhatsApp group will continue to receive relevant event information through these channels.

10. Applicable Law

These terms are governed by the laws of British Columbia, Canada, subject to any mandatory rights or legal requirements applicable in the jurisdiction where the event takes place.

By completing registration, the registrant confirms acceptance of these terms on their own behalf and, where authorized, on behalf of the organization paying for or providing their registration.